“It’s very disappointing because this is the only airline I fly with,” Ms. Brown stated. “When this happened, it was so frustrating, I had to hold back my tears.”
Daily Business Briefing
Another traveler, Azavier Jackson, 29, stated she was dissatisfied with Southwest, which she was flying for the primary time. Her flight from Los Angeles to Charlotte, N.C., was delayed, as was her return journey dwelling on Monday. Ms. Jackson’s connecting flight from Dallas to Los Angeles stored getting pushed again on Monday night time, and she left the airport at 6 a.m. on Tuesday. Her largest frustration was that the airline didn’t inform her of an earlier flight that she may have taken.
“It’s not humane to make us wait in the airport that long,” Ms. Jackson stated. “There was terrible communication. It felt like they were saying, ‘Just deal with it.’”
The disruptions have been tough for Southwest’s workers, too, stated Lyn Montgomery, president of Transport Workers Union Local 556, which represents Southwest’s flight attendants. The airline’s administration has been offering common updates to flight attendants, and Southwest labored to supply lodging for many who had been stranded, she stated, including that such outages occur.
“We are all victims to computers and computer issues,” she stated, “and when it happens at an airline, it tends to be massive.”
Like different airways, Southwest suffered extreme losses because the pandemic pressured many individuals to cancel journey plans and keep dwelling for months on finish. But the airline, which carried extra passengers than another within the United States in 2019, fared higher than most.
Southwest, which reported an annual loss in 2020, its first in almost 50 years, entered the pandemic with much less debt than another main U.S. airline. And as a result of it flies largely throughout the United States, it has been comparatively unaffected by the sharp drop in worldwide journey. As a end result, Southwest reported a modest revenue within the first three months of the yr, the primary main U.S. airline to generate income because the pandemic started.