Telfar’s Bag Security Program Is the New White Glove Treatment

Tianni Graham, 27, remembers the “before times” — that’s, the harrowing months earlier than Telfar launched its Bag Security Program.

It was early final summer time and she or he, together with 1000’s of others, was caught testing their luck every day attempting to purchase the wildly widespread Telfar purse whose celeb followers embrace Oprah, Selena Gomez, Alexandria Ocasio-Cortez, and Solange. But they usually offered out earlier than anybody may click on ‘try.’ 

It seems, robots and resellers have been shopping for merchandise in bulk, making it tougher for actual clients to buy them.  So, final summer time, Telfar launched its Bag Security Program, in hopes of giving clients higher entry to its luggage by permitting patrons 24 hours to pre-order any bag on the web site, with no limits on what number of will be bought. The bag is then made to order, and shipped on to the buyer.

Its first drop, which occurred final August, introduced in about $20 million — about 10x what Telfar made in all of 2019.

Suddenly, Graham, who can also be a style archivist and advisor, had her inexperienced Telfar bag. It arrived proper earlier than Christmas and was a “present to myself,’ she told Insider, adding that other brands could benefit from implementing a similar program. “It would make issues a lot simpler and make the buyer really feel such as you care.” 

The program’s success reveals how a luxurious model can create accessibility with out shedding the attract of exclusivity. The old-school mannequin for luxurious manufacturers states the product needs to be scarce and elite, however the subsequent technology of high-end shoppers and entrepreneurs are taking a unique route.  

Teflar is rewriting the guidelines of luxurious, and this time, it isn’t too onerous for different manufacturers to observe swimsuit.

Telfar ‘white glove therapy’ is what next-gen luxurious buyers crave

Young shoppers look much less at value tags and extra at model values when figuring out the place to spend their cash; these next-gen shoppers need sustainability, inclusivity, and a way of group. The new “white glove treatment” in terms of luxurious purchasing is a speedy on-line checkout from a model that cares.

For Telfar’s newest drop this week, clients had the choice to make use of the fee installment plan Klarna, making it even simpler for these trying to get hold of a bag. While clients must wait a couple of months earlier than receiving the bag, folks usually spend years on a Birkin bag “waiting list” and most will in all probability by no means get one.  

Shortly earlier than Telfar’s program ended this week, a spokesperson for the model instructed Insider  it was, already, “going very well.”

Telfar began with an intention of inclusive luxurious

Telfar was based in 2005 by its eponymous founder Telfar Clemens and has devoted the previous 20 years to constructing an inclusive enterprise mannequin. 

In 2014, it launched its now-iconic vegan leather-based purse, which takes inspiration from a Bloomingdale’s purchasing bag. The luggage turned broadly obtainable round 2018 after Telfar gained $400,000 from the CFDA/Vogue Fashion Fund, permitting the firm to broaden manufacturing. 

Clemens described his model to The Cut as being “genderless, democratic, and transformative,” purposely searching for to problem the notion that prime style is just for a sure group of individuals, with the model motto being “Not For You — For Everyone.”


Christian Vierig / Contributor

Now, Telfar luggage are available in three sizes, with costs starting from $150 to $257. (For comparability, Birkin luggage go for no less than $12,000 whereas Black-owned luxurious manufacturers resembling Brother Veilles go for no less than $1,295.)

As reported by FT, purse gross sales in the US declined 18% between 2016 and 2019. Yet, Telfar stood out — in 2016, the model earned $102,000, rising to earn $2 million in 2019. Last 12 months, New York Magazine deemed its bag the “Bushwick Birkin” and the model was on tempo to earn eight figures, whilst the style trade was anticipated to take a 90% loss in income attributable to the pandemic. 

Boston Consulting Group’s Head of Luxury Sarah Willersdorf instructed Insider that Telfar has checked all the packing containers on what it takes to attach with next-gen luxurious buyers. She mentioned the model has a story that “evokes emotion” and correctly intertwines timelessness, artistic partnerships, and culturally related authorities. GQ identified Telfar’s buyer base was constructed, not via influencers, however via “customer aspiration alone.” 


Telfar Clemens.

Photo by Julien M. Hekimian/Getty Images for GAP

Raising the bar for next-gen luxurious

Brands like Telfar are essential in proving accessible enterprise fashions will be simply as profitable.  Willersdorf expects different manufacturers to observe related methods in a post-pandemic world, as purchasing continues to pivot on-line.

In the previous days — a pre-millennial world, maybe — having an excessive amount of of a product is assumed to dilute its worth. The Bag Security program defies that. But even the most tech-savvy luxurious model is commonly behind the curve, as Insider has beforehand reported.

“Luxury brands are always nervous,” Joseph Yakuel, CEO and founding father of consulting agency Within, instructed Insider final 12 months.  “There’s so much risk to them tarnishing their brand reputation because luxury brand price points are only supported by their perception, and if their brand perception goes down market, their price point gets eroded very quickly.” 

Clemens and his creative director, Babak Radboy, mentioned they don’t seem to be fearful about oversaturation. It’s about group, now. The new “white glove treatment” is ensuring everyone will get a pair that matches completely. 

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