NYC diner struggles as indoor dining allowed across the street

  • Triple Crown Diner is an area fixture in Bellerose, Queens, at the outer limits of New York City.
  • Across the street, in suburban Long Island, eating places take pleasure in looser restrictions on indoor dining.
  • Owner Thano Fatsis takes us inside his diner’s wrestle for survival throughout the pandemic.
  • Visit the Business part of Insider for extra tales.

On a Saturday in January, I walked into the Triple Crown Diner in Queens, New York, simply as I did many weekends rising up.  

But this time, the cubicles had been empty.

A string of indicators studying “STOP! NO SEATING AVAILABLE” stretched across the bar. And the cabinets of the show case, ordinarily filled with treats from Russian espresso desserts to peach cobbler, had been naked. 

Toward the again of the restaurant, whose silver-chrome facade is so shiny it magnifies the chilly winter snow, I sit down on crackly vinyl upholstery across from Triple Crown co-owner Thano Fatsis.

Wearing a zip-up hoodie and darkish circles below his eyes, the 41-year-old New York native reveals the stress that accompanies the  struggles of a restaurateur in the metropolis, the place indoor dining has been banned on and off since March resulting from the coronavirus disaster.

Fatsis has had much more stresses than most, although, due to the arbitrary but punishing nature of the Triple Crown’s location. The beloved neighborhood eatery sits on the border of Bellerose, Queens, the middle-class New York City neighborhood the place I grew up, separated solely by Jericho Turnpike from Long Island, the place indoor dining has been permitted at 50% capability with out pause since July.

“It’s like a knife through my heart,” stated Fatsis, looking the window of his shuttered 200-seat restaurant towards his rivals on the different aspect of the site visitors gentle — like native mini-chain Atomic Wings — serving patrons in  heated dining rooms.

Though Gov. Andrew Cuomo has mandated that indoor dining can resume at 25% capability in New York City as of Friday, February 12, the transfer is likely to be too little, too late for Fatsis and different flailing native restaurant house owners. 


The placing silver-chrome exterior of Triple Crown Diner.

Matthew Cronin for Insider

“At 25%, you’re not even covering your bills,” he defined to me, as his bills — together with hire, worker wages, substances, and utilities — mount. When, and if, full capability is allowed once more, it may take as much as 5 years for the diner’s funds to return to the flush ranges of January 2020. 

Top cooks Daniel Boulud, Jean-Georges Vongerichten, David Chang, Danny Meyer, and others are delaying opening their NYC outposts at 25% capability this weekend out of concern that authorities will change their minds and name off indoor dining once more, the New York Post’s Steve Cuozzo reported. They maintain it is not value the work — or the prices — to reopen after which shut down once more.

And whereas, as of Valentine’s Day, Fatsis is reopening for six days every week, 12 to 14 hours a day, prospects are dim.

In December, Fatsis needed to reduce employees once more. His group is down 75% from its pre-pandemic measurement of roughly 40 staff robust. Up till this weekend, takeout and supply had been Triple Crown’s solely sources of revenue. Even with that, Fatsis stated he was fortunate if he obtained 60 orders on Saturdays — a stark distinction to the tons of of people that would pile into banquettes only a yr in the past.

To reduce prices, Fatsis has taken on many new duties. “I’ll help with the cooking,” he stated. “I’ll deliver the orders.”

But after almost 21 years in enterprise, weathering blows from the citywide blackout in 2003 to the monetary disaster of 2008, Fatsis is dealing with the arduous actuality that Triple Crown may not survive this setback.

Factoring in the restricted indoor dining and a second PPP mortgage, Fatsis stated, he has the sources to function for about 11 extra months earlier than he must shut for good.

“There’s no light at the end of the tunnel, and that’s what’s scary,” he stated. “I’ve emptied all of my piggy banks. I’ve deferred my mortgage payments on my house.”

The final yr has notched tragedies past hits to the backside line: Fatsis and his enterprise accomplice each contracted COVID-19 early in the pandemic, and, whereas Triple Crown was shut down throughout the first stay-at-home order, a longtime server died.

Since March, greater than 1,000 eating places in New York City have shut their doorways for good as a results of pandemic-led monetary hardships.

Fatsis fears Triple Crown could also be subsequent — all as a result of he is on the unsuitable aspect of the street.


Fatsis seems to be across Jericho Turnpike at the Long Island aspect of the street, the place eating places have been serving prospects inside since final June.

Matthew Cronin for Insider

A neighborhood establishment for twenty years

The days following the September 11 terrorist assault on the World Trade Center cemented the then-newly opened diner’s function in the neighborhood. 

The diner had been serving up omelettes and membership sandwiches for simply two months at the time, Fatsis stated, with the kitchen closing at 2 a.m. But he quietly left his doorways open after hours for the many regionally based mostly officers and firefighters commuting to and from Ground Zero throughout the restoration and cleanup.

“I would keep my kitchen open for only first responders,” he stated. “I never advertised it. But whoever stopped by knew.” They’d are available exhausted, he continued, recalling a bunch of 5 firefighters who stopped for some espresso on their method again from Lower Manhattan. Some ash nonetheless clung to their uniforms.

The easy act of feeding first responders presaged twenty years of Triple Crown serving as a gathering place for the neighborhood.


Signage warns prospects to not sit at the bar and comply with social-distancing and mask-wearing tips.

Matthew Cronin for Insider

In October 2012, when Hurricane Sandy hit Queens, Triple Crown was one in every of the solely buildings in the space that also had energy. Fatsis described a chaotic but tight-knit crew of people that camped out in the diner to cost their telephones, drink espresso, and devour scorching meals.

“To this day, people say to me, ‘You’re a life-saver,'” he stated.

It’s not simply instances of want: Triple Crown has lengthy served as the go-to spot for after-church breakfast on Sundays, sugary birthday celebrations, and late-night French fry orders following college dances.

I dug into my very own reminiscences, too. Nothing ended a June night time at the native St. Gregory the Great Festival fairly like a Triple Crown strawberry milkshake. Ordering it to go helps, but it surely is not the identical.

Hope sprung in the summertime 

The discrepancy between indoor dining permissibility in New York City versus Long Island hit Triple Crown arduous.

But at first, all eating places had been topic to the identical shutdown: The closure of all non-essential companies in the state on March 16 pressured bars and eating places to resort to takeout and supply.

At the time, Fatsis got here down with a fever, chills, and a cough. It was so early in the pandemic that widespread testing wasn’t but out there, however his physician informed him it was seemingly COVID-19. Then his co-owner Andy Gounaris obtained sick. Fearing they might unfold the virus inadvertently, they determined to pause even takeout and supply. Though that call resulted in additional misplaced income, the duo thought the closures can be momentary; they’d no inkling that indoor dining would not resume once more in New York City till September.


Empty cubicles at Triple Crown, which seats 200 folks in regular instances.

Matthew Cronin for Insider

Fatsis informed me that by May, a PPP mortgage of $289,000 — which coated 60% of Triple Crown’s payroll and 40% of hire and utilities — and discuss of expanded, sanctioned out of doors dining infused him with optimism. He promptly rented a tent set for round $5,000 a month, which included a 40×40 tent for patrons, partitions, lighting, tables, chairs, a fence, and a separate tent for his staff to work below. 

On June 22, New York City eating places had been allowed to serve prospects on sidewalks, in parking tons, and in backyards. About 30 staff of his former 40 returned to work. Fatsis restructured, creating jobs for everybody who needed one, even when it meant carrying orders out to Uber drivers. The operation introduced again a way of normalcy — nevertheless fleeting — for each him and the employees. 

“I made it as fun as I possibly could,” he stated. “It was summertime. It was nice out. We had music in the tent.” 

Long Island eateries bounced again sooner

Just two days after NYC allowed eating places to serve patrons outdoor — June 24 — Long Island eateries had been allowed to welcome prospects inside at 50% capability. In the scorching summer season warmth, it was arduous for Triple Crown’s tent, nevertheless rollicking, to compete with air-conditioned dining on the different aspect of Jericho Turnpike.

seated in tent

Triple Crown’s out of doors dining setup in its parking zone value $5,000 a month.

Courtesy of Triple Crown

Across the street and a block over from Triple Crown sits Atomic Wings, a buffalo rooster and scorching wings franchise in style up and down the East Coast. Because this outpost sits on the Long Island aspect, patrons have been in a position to dine in since June.

“I definitely feel lucky that we are able to allow our customers to sit, because on certain nights when we have a big game, people will come and watch,” franchise proprietor Sayem Kahn informed me, after I referred to as to ask how indoor dining affected his backside line by the pandemic. “I definitely couldn’t imagine if I had no indoor seating. We have 2,000 square feet, so we’re not as large as the Triple Crown Diner. We have seating for 50 people. If we couldn’t have anyone sitting inside, 100%, I’m sure we’d be in the same position.”

Other Long Island eating places close to Triple Crown have equally been in a position to serve prospects in comfy, climate-controlled environments since the summer season. Less than a mile away from Jericho Turnpike, an array of eateries and bars line Tulip Avenue, a thoroughfare that pulls hungry locals from each Queens and Long Island.

On a current Monday morning, I sat, all heat and toasty, inside one in every of Triple Crown’s rivals on the Long Island aspect, the Floral Park Diner. While sipping scorching espresso and chowing down on eggs in the brick-sided eatery, I took in the scene. This joint has been allowed to fill 50% of its tables with laughing, chatting clientele, a stark distinction to Triple Crown.

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For Fatsis, that inequity is what stings.

His 76-year-old father Billy runs Northshore Diner in Flushing, a Queens neighborhood nearer to Manhattan. It’s faring higher as a result of each restaurant round it’s grappling with the identical restrictions.

Meanwhile, Triple Crown’s counterparts mere blocks away have been in a position to function nearer to regular for months. 

In August, Italian restaurant Il Bacco in Little Neck, Queens, sued Cuomo, Mayor Bill de Blasio and the New York Attorney General over the “random, arbitrary and unfair” state of affairs at the Queens-Long Island border.

“If a restaurant patron travels five hundred feet east or one city block east from [Il Bacco], patrons are in Nassau County and can enjoy indoor dining in an air conditioned room,” the court docket papers stated, as reported in the New York Post. “According to Governor [Andrew] Cuomo, it is dangerous to eat at [Il Bacco] in Little Neck, Queens, but it is safe to dine indoors a few hundred feet east.”

The lengthy street to restoration

On September 30, New York City resumed indoor dining at 25% capability.

Because the tent rental was expensive, the PPP mortgage was working out, and the climate would quickly flip chilly, Fatsis dismantled his out of doors setup. He moved his focus inside, although it meant serving fewer meals and slicing employees from 30 to 18.

The metropolis required each restaurateur to place up indicators telling folks to social distance and put on masks. Fatsis additionally had to purchase and use temperature-check weapons as properly as set up an air filtration system (which in the end got here with a $5,000 price ticket).

In addition, the metropolis mandated that each buyer write their title and telephone quantity on a sign-in sheet to eat in the diner. That was a turn-off for some Triple Crown regulars, Fatsis stated.


The restaurant was required to order temperature weapons and ask prospects to log their info on a sign-in sheet.

Matthew Cronin for Insider

Fatsis additionally stated he fearful that filling simply 25% of seats would not herald sufficient income to stability out his bills.

But if Triple Crown may serve patrons by the finish of 2020, he reasoned, it might simply be a matter of time earlier than the metropolis allowed 50% capability, after which, finally, 100%. 

His hopes got here crashing down as COVID-19 circumstances spiked in the late fall and winter.

The threat of everlasting closure

The second Fatsis realized the diner may not make it got here in November. The governor had stated indoor dining can be expanded to 50% capability that month. But it did not occur. 

When Fatsis heard that, “I said to myself, ‘We’re in trouble.'”

His hopes had been additional dashed in December, when upticks in the coronavirus positivity price led the metropolis to droop indoor dining but once more.  

Even although Triple Crown reopened indoors the weekend of February 12, Fatsis stated filling the restaurant’s cubicles with a solely quarter of its typical 200 visitors will not dig the diner out of the gap it is in. While he expects to get a second PPP mortgage for roughly the identical quantity as the first, he solely has sufficient funds to maintain working the restaurant at a loss for about 11 extra months.

I requested my childhood neighbors what it might imply to lose Triple Crown.

It can be devastating, stated Kimberley Bliss, a 32-year-old center college instructor who grew up in Bellerose.

“We spent every single celebration there, every birthday we could think of there,” stated the Queens native, who even invited Fatsis and Gounaris to her marriage ceremony.

triple crown diner thanos fatsis

Thanos has sufficient budgeted to run the diner for 11 extra months earlier than he must shut for good.

Matthew Cronin for Insider

“Not only is it a place where people could gather, spend time, and get a good meal, but the people who work there are unbelievable,” she added. 

What Fatsis actually wants, he informed me, is for New York City to permit 50% capability as quickly as potential.

At that price, it might take him 10 years to get again to pre-pandemic enterprise ranges, which he admitted is daunting, however no less than doable. 

Adding to his stress, Fatsis stated, is the ever-growing tally of New York City’s everlasting restaurant closures.

He’s utilized to the Barstool Fund, the brainchild of digital sports activities and media millionaire David Portnoy that helps small companies affected by the pandemic. So far, the fund has raised over $35 million for entrepreneurs like him. But nonetheless hasn’t heard again.

Locals have additionally created a GoFundMe web page for the diner, which has raised round $three,000 of its $225,000 purpose to pay its hire, staff, working bills, and money owed. A yet-to-be-determined proportion of proceeds will go to the household of the server who handed away.

“You know what I tell myself every single day?” he stated. “It’s not your fault. This is not your fault. It’s not because you don’t know what you’re doing, it’s not because you made poor decisions as a businessman. You have no control over what is going on.”

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