How to support employees’ mental health when returning to the office


  • States are beginning to open up once more, which means many nonessential staff are returning to the office. 
  • It’s crucial to present a secure setting, however employers should even be dedicated to their employees’s mental health, as many individuals shall be anxious about returning to work.
  • Managers ought to support versatile schedules, be clear, talk brazenly and ceaselessly, and foster a wholesome dialogue round mental health.
  • If a supervisor notices an worker is struggling, they need to schedule a gathering with them, work out how they can assist, and remind them of all the sources accessible to them.
  • Click right here for extra BI Prime tales. 

As states begin “opening up” once more, many nonessential staff are returning to the office.

Given that COVID-19 hasn’t been eradicated, and that circumstances are literally surging in some locations (like Texas), it is crucial that we take each precaution potential to maintain workers secure and wholesome, equivalent to implementing alternating work shifts, growing cleansing frequency, and redesigning work stations to enable for social distancing. 

But even with all of this planning, getting ready, and sanitizing, there’s certain to be a number of nervousness about going again to work, particularly when there isn’t any assured therapy and we’re nonetheless ready on a viable vaccine.

Mark Debus

Mark Debus.

Mark Debus


“Managers should be aware that almost all employees are going to have some degree of anxiety about returning to work, whether it’s related to their own health or risks to someone they love, or anxiety about the future of their own employment and financial prospects,” mentioned Mark Debus, a licensed medical social employee (LCSW) and the behavioral health staff lead at Sedgwick, an organization that gives dangers, advantages, and different built-in enterprise options.

During a time of such uncertainty, good management is extra necessary than ever. Here are some methods you’ll be able to assist your workers navigate their post-stay-at-home issues. 

Support versatile schedules and dealing from residence

If some workers would really feel extra comfy coming into the office at totally different instances of the day so as to restrict the period of time they’re round others, enable it — so long as it will not affect the staff’s general productiveness or work move an excessive amount of.

And if your organization was ready to efficiently earn a living from home for the previous a number of weeks, this could nonetheless be an choice for the foreseeable future. Several massive organizations have already taken this step. For instance, Microsoft’s staff can earn a living from home till a minimum of October, and Twitter informed their employees that they’ll work remotely ceaselessly if they need to.

Employees “might not be ready to reintroduce high-exposure activities into their day-to-day,” defined Dana Udall, a psychologist and chief medical officer at Ginger, an on-demand mental health firm. “Try to support a work environment that makes them feel comfortable and allows them to perform at their best.”

Dana Udall

Dana Udall.

Dana Udall


If versatile schedules and distant work aren’t potential for your corporation for no matter purpose, encourage workers to take common breaks all through the day and revisit your paid break day insurance policies. 

“While some policies can’t be easily [changed],” Udall mentioned, “is there a way to offer employees a mental health day, a half day, or even an hour off? Research shows that taking time off to refresh and recharge helps employees become more productive once they’re back on the clock.” 

Maintain open and constant communication about security precautions and the state of the enterprise

This pandemic has offered us with so many unknowns. According to Udall, the greatest approach to navigate this as a supervisor is with open, constant communication. 

“Transparency around OKRs (objectives and key results) and other work-related expectations will help your employees feel more empowered with information,” she mentioned. If your staff is not already assembly weekly, begin doing so, and just be sure you’re assembly one on one along with your direct stories frequently, too.

Assume that the actions you take to defend your workers aren’t apparent. Provide particular messaging about all the pieces the firm is doing to stop the unfold of the virus and maintain the staff secure and wholesome. 

Debus added that, when potential, management ought to define how their actions align with the CDC’s tips as a result of “employees need to know that their company is taking their safety concerns seriously.”

In addition, be open and sincere about the true state of the enterprise. You may not have definitive solutions about the group’s future, however your workers have a proper to know, and it’ll stop them from being utterly blindsided and unprepared in the occasion that they get laid off or the firm has to utterly stop operations.

William Schroeder

William Schroeder.

William Schroeder


Lastly, William Schroeder, a mental health counselor and cofounder of counseling heart Just Mind, recommended creating a transparent suggestions channel for workers to use to specific any issues they’ve. 

“If people see their managers as validating and as their advocate, then it will help them to feel more comfortable,” Schroeder mentioned.

Foster a wholesome dialogue round mental health

Unfortunately, there’s nonetheless a stigma tied to mental health points. It’s about time we put an finish to that, particularly contemplating that, in a 2020 Kaiser Family Foundation ballot, 56% of American adults report that COVID-19 has negatively impacted their mental health. 

Here are just a few concepts for fostering a wholesome dialogue at work. 

Start speaking about it

If mental health stays a taboo matter, nearly nobody will really feel comfy disclosing any points they’re having. Managers should lead by instance. 

“As leaders, the more we talk about our mental health, the more likely [it is that] someone who might be hurting will take some time off for themselves or seek out support,” Udall mentioned. 

This doesn’t suggest that you simply want to get into the nitty gritty particulars about your private struggles, however you must carry the topic up. For instance, you possibly can point out that you take a day without work in your personal mental health, or you possibly can promote self-care in every staff assembly. Make mental health an everyday a part of the dialog. 

At Ginger, for instance, they’ve a Slack channel devoted to self-care. Employees share what they’re doing to deal with themselves and likewise ask for suggestions, equivalent to strategies for the greatest on-line yoga courses.

At the very least, remind your staff about the mental health sources accessible, and encourage them to benefit from them. If your organization does not provide any mental health particular sources, it is time for management to change that.

Identify wellness or mental health champions

These ambassadors “can be a great way for companies to emphasize their commitment to mental health and ensure such topics are always top of mind,” Udall defined. Employees who tackle this function might carry out a wide range of duties, equivalent to:

  • Advocating for the firm to present extra mental health sources
  • Leading periods to overview the support accessible to workers
  • Hosting common self-care occasions, equivalent to meditation and yoga
  • Administering nameless mental health surveys, gathering suggestions, and presenting it to management

Revise your break day coverage language

This is a quite simple change. In the worker handbook outlining your paid depart insurance policies, add in language stipulating that employees can use certainly one of their depart days for mental health causes. It’s a small tweak that may alert your staff to the indisputable fact that mental health is a precedence and taking break day for it isn’t solely allowed, however revered and inspired.

What you must do in the event you discover an worker appears to be struggling

Even in the event you do all the pieces potential to create a constructive mental health tradition at your organization, it does not assure that everybody will really feel comfy disclosing what they are going by. 

There are many various ways in which mental health difficulties can current themselves, together with issues concentrating, avoiding social interplay, having low vitality, and substance abuse. The National Alliance on Mental Illness has a complete record of indicators you’ll be able to seek the advice of.

If you discover a number of indicators in somebody in your staff, schedule time to chat with them. Just be sure you do not spring this assembly on them out of the blue. 

“Give the employee visibility and time to prepare,” Udall suggested. “It can be extremely anxiety provoking to receive a meeting request from a manager without any context, so providing some information about the purpose of the meeting is important.” She recommended saying one thing like, “I’d like to check in and see how things are going. I know this has been a stressful time, so I’m hoping to learn more about how you’re doing and what I can do to help.” 

When you meet along with your worker, make certain to focus solely on particular stuff you’ve noticed, equivalent to, “I’ve noticed that you don’t seem to be joining the team for lunch anymore,” or “You’ve seemed a little down lately, and you’ve missed a few deadlines.” 

If the worker’s efficiency is struggling, it is okay to remind them of your expectations, however accomplish that with empathy. Give them house to speak, and hear intently. The extra info you may have, the higher geared up you may be to assist.

It’s critically necessary, nonetheless, to keep in mind that you are not your worker’s therapist. 

“Managers can show both empathy and compassion for their employees without becoming their counselor,” Debus mentioned. “Your goal should not be to uncover an employee’s anxiety and fears, or to make them process their feelings in the workplace. Rather, a better goal would be to create a working relationship with your employee where they feel comfortable coming to you with their concerns.”

There are sure issues you’ll be able to assist them with. For occasion, in the event that they’re experiencing low vitality as a result of they have not been sleeping properly, you’ll be able to work with them to develop a schedule that may enable them to compensate for relaxation or encourage them to take a day or two off. If they’re anxious that they do not have sufficient paid depart left or don’t need to burn up time they’ve saved for a well-deserved trip, think about making some additional allowances. Of course, these exceptions ought to apply to everybody, not simply the staff member in query.

And do not forget to remind them about the extra methods they’ll search support.

“Remind them of every resource available to them, [such as] their employee assistance program and health insurance options [if applicable],” mentioned Schroeder. If your organization’s health insurance coverage supplier affords teletherapy, as an illustration, make certain your worker is aware of. Oftentimes, workers don’t know some advantages even exist.

Lastly, take time to validate your worker and their expertise. “Reiterate to them that it’s a normal thing to need support,” Schroeder mentioned. And this goes for you, too. If you are discovering it onerous to navigate these unprecedented instances, do not hesitate to ask for assist.

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